Stock Assistant, London Full Time

Overview and purpose of role:

As a Stock Assistant you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.

Key Responsibilities of the role:

Service delivery

• At Christian Louboutin, customer service can also be internal. We expect our stock team to deliver the best service to their main direct customer: sales team members will be able to deliver perfect client service only with the greatest support of the stock team.
• Ensuring goods are received accurately, and inter-store transfers are processed correctly in a timely manner.
• Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns, where necessary.
• Entering inputs and outputs in the stock control software Y2 ensuring on-going optimization of the stock and availability of the goods.
• Organizing the storage space in order to have the best accessibility to the products.
• Carrying out weekly consolidations requested by hierarchy, proceed end of season stock clearance in collaboration with the Regional Stock Coordinator.
• Supporting Stock Controller by following stocks levels and informing key people if there is the necessity to reorder goods in order to avoid sold out.
• Managing replenishment of goods and marketing tools alongside Stock Manager and cash team where appropriate.
• Proactive in giving new and relevant propositions for stock optimization in order to avoid overstocking and sold out.
• Supporting the Stock Controller and / or Concession/Boutique Manager when managing emergency situations (delays in deliveries, breakage, saturation, transfers…).
• Preparing and carrying out precise and rigorous fiscal and rotating inventories.
• Assist with all receiving/shipping and inventory related paperwork
• Opening of the boutique/concession with security according to the needs and delivery schedules.
• Work closely with the business on company calendar to forward plan for external events and seasonal changes in the business.

Your stock control remit includes online retail, the following responsibilities should also be noted:

• Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and maintaining returns within the allocated time given.
• Assist and support the retail team with ongoing training and operational awareness for the online business, returned items through online, processing of stock through Y2 and photo studio loans.
• Build strong professional relationships with our host store to facilitate the online business, and develop those relationships to impact stock control within the business.
• Meticulous and timely management of all stock being sold through the online business, ensuring all stock is physically checked and quality controlled before leaving the department.
• Motivate staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company.
• Work effectively and perform multiple tasks to a high standard to cover both online role and current duties.
• Manage and review returns from online, physically checking all stock is in a sellable condition before being processing back into Y2.

Results Driven

• Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Active and proactive, you will take all necessary initiative and respect carefully every single process to achieve theft and shrinkage company targets.
• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

Technical skills:

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• Proven experience in stock handling
• English proficiency
• Proficient in Microsoft Outlook and Excel
• Knowledge of logistic software or at least adaptable quickly to new systems/processes.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise throughout the store, which entails heavy lifting, and perform all functions as set forth above

Soft skills:

• Rigor and organization with a strong service orientation.
• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Motivated and committed with a ‘can do’ positive attitude.
• Able to meet the demands of a busy boutique/concession with high energy levels and determination.
• Proactive, dynamic and have a willingness to learn and develop.
• Must be comfortable with change and willing to adapt as required to the needs of the business.
• Must be punctual and reliable, able to perform tasks within the required time-frames.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
• Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge which is utilized in stock control to identify faulty product or potential issues
• Problem solving – ability to use their knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events
• Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines
• Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
• Team player – able to collaborate with positivity, open-minded and fun.

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.