Dietitian (Health Coach) – Remote | Eucalyptus

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get

About Eucalyptus

Eucalyptus (or ‘Euc’ for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges – think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health

About you (What you’ll be doing)

Our health coaching team is expanding and we are on the look out for dietitians to help us serve our patients. You will be joining our growing team of Health Coaches in South Africa and will work directly with our team in Australia to serve our patients.

As you will be supporting our Australian patients alongside our Australian Health Coaches, initially you will be required to work hours allowing crossover with Australian timezones such as starting at 6am local time (with the opportunity for flexibility in the future). As a Dietitian in the team, you will be responsible for helping us shape the clinical guidance and strategy about how to manage diet and nutrition. In short, the role includes:

• Providing 1:1 and group coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business

In this role you will work with our clinical team, patient operations team and growth teams to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients

Bonus points 

• Previous experience working in digital health (tele-health)
• Qualifications in exercise science or experience working with patients improving their physical activity levels
• Experience working in a very fast paced environment

About you (Who you are)

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of SA), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying – you’re obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution

What we have achieved so far

Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally

why join Eucalyptus?

• Monthly Professional Development – Participate in monthly CPD sessions and receive a 6-month AOSIS CPD membership for continuous professional development.